SMS Messaging Program Terms and Conditions

Effective date: September 1, 2026

These Terms and Conditions govern your participation in the Prairie Band Casino & Resort SMS Messaging Program (the “Program”), operated by Prairie Band Potawatomi Entertainment Corporation, doing business as Prairie Band Casino & Resort (“PBP,” “we,” “us,” “our”), 12305 150th Road, Mayetta, KS 66509. By opting in, you agree to these terms.

Program Description

The Program delivers transactional, promotional, and conversational text messages from PBP to mobile phone numbers that have opted in. Messages are sent by PBP through ReQuant, an on-premises agentic CRM appliance licensed from Visyfy, LLC d.b.a. ReQuant and operated on PBP’s premises, and may include:

• Hotel, dining, and event reservation confirmations and reminders
• Prairie Band Players Club account notifications, tier status updates, and point balances
• Customer service and guest support replies
• AI-generated conversational responses to questions you send us
• Promotional messages, including offers, comps, giveaways, drawings, tournaments, concerts, and other on-property events

SMS and MMS delivery is provided through Twilio. PBP does not source, purchase, rent, or otherwise acquire mobile contact lists from third parties.

How to Opt In

Consent is collected directly by PBP in one of two ways, depending on who you are:

Guests. You may opt in by enrolling in the Prairie Band Players Club, completing a sign-up form at a location on property, making a hotel or event reservation, submitting a web form at www.prairieband.com, or otherwise providing your express written consent to receive text messages. Where required, consent is confirmed through a double opt-in text message before any further messages are sent.

Team members and operators. Employees and authorized operators of PBP are opted in to receive operational and conversational messages when they are onboarded and provisioned to use the system.

By opting in, you confirm that you are the subscriber or the customary authorized user of the mobile number provided, and that you consent to receive automated text messages from PBP at that number. Consent to receive marketing text messages is not a condition of any purchase, of Players Club membership, or of any other service.

Message Frequency

Message frequency varies based on your interaction with PBP. You may receive anywhere from a few messages per month to multiple messages per day, depending on the conversation and on the promotions or reservations associated with your account.

Message and Data Rates

Message and data rates may apply. PBP does not charge a fee for participating in the Program, but standard message and data rates from your mobile carrier apply. Contact your mobile carrier for details about your plan.

Opt-Out Instructions

You may opt out of the Program at any time. Reply STOP to any message to unsubscribe. You may also communicate your preference in natural language (for example, “stop texting me”), and the system will process it accordingly. After you opt out, you will receive one final confirmation message and no additional messages.

To rejoin after opting out, use any of the consent methods described above.

Help and Support

For assistance, reply HELP to any message, contact us at we_care@pbpgaming.com, or visit www.prairieband.com.

Supported Carriers

The Program is supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Eligibility

You must be at least 21 years of age to participate in the Program. By opting in, you confirm that you meet this requirement. PBP does not knowingly send Program messages to individuals under 21.

Responsible Gaming

PBP is committed to responsible gaming. If you or someone you know has a gambling problem, confidential help is available 24/7 through the National Problem Gambling Helpline at 1-800-522-4700, or by texting 800GAM to 800327. If you are enrolled in a self-exclusion or voluntary exclusion program, notify us at we_care@pbpgaming.com so that promotional messaging can be suppressed for your number.

Privacy

Your participation is governed by our Privacy Policy, available at www.prairieband.com. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent data and phone numbers are not sold, rented, or shared for marketing purposes and remain confidential. Information may be shared with service providers, such as our messaging platform provider and carriers, solely to deliver the messages you have requested, and as otherwise described in our Privacy Policy or required by law.

Disclaimer of Warranties

The Program is provided on an “as-is” and “as-available” basis. No warranties apply regarding delivery, accuracy, timeliness, or continuous operation. AI-generated responses may contain errors and should not be relied upon as professional guidance or as a confirmation of any reservation, offer, promotion, or account balance. Official terms of any promotion, drawing, or offer govern in the event of a conflict with a text message.

Limitation of Liability

To the maximum extent permitted by applicable law, PBP shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from participation in the Program, including delivery failures, delayed or undelivered messages, or carrier charges.

Governing Law; Sovereign Immunity

Prairie Band Potawatomi Entertainment Corporation is a wholly owned instrumentality of the Prairie Band Potawatomi Nation, a federally recognized Indian tribe. These Terms are governed by the laws of the Prairie Band Potawatomi Nation and by applicable federal law. Nothing in these Terms constitutes a waiver, in whole or in part, of the sovereign immunity of the Prairie Band Potawatomi Nation or of any of its instrumentalities, agencies, officers, employees, or agents.

Changes to These Terms

These Terms may be updated periodically. Material changes will be posted with an updated effective date. Continued participation constitutes acceptance of the revised Terms.

Contact

Prairie Band Potawatomi Entertainment Corporation DBA Prairie Band Casino & Resort 12305 150th Road, Mayetta, KS 66509 we_care@pbpgaming.com · www.prairieband.com